T&Cs - Home WiFi

This fixed broadband service and accompanying value added services is provided to the Subscriber named in the application form printed overleaf (“Subscriber”) by Progresif Sdn Bhd (“PROGRESIF”) subject to these terms and conditions (“T&Cs”). Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by these T&Cs including any of its amendments, revisions or alterations made from time to time.
1. Definitions
1. “Agreement” means these T&Cs for this fixed broadband service, the application 
form, the terms and conditions of services of any chosen bundling set plan and 
any other documents, which are to be construed to be part of this Agreement. 
This Agreement forms a contractual obligation and shall be legally binding on the 
parties.
2. “Subscriber” means any individual/company named in the application form 
overleaf whose application for Service or any part thereof has been approved by 
PROGRESIF.
3. “Service” means the Fixed Broadband services provided by PROGRESIF 
including but not limited to voice calls, internet and data accessor any other 
value-added services added from time to time.
2. Duration of Agreement
1. This Agreement shall have full force upon activation of the Service to the 
Subscriber unless terminated by PROGRESIF or Subscriber in accordance with 
the provisions of clause 10. In the event of suspension or termination of this 
Agreement, the Subscriber shall be held liable for any accrued or outstanding 
fees and or/ charges remaining unpaid.
3. Responsibility of the Subscriber
1. The Subscriber must possess a yellow, purple or green Brunei Darussalam 
identification card (IC) to be considered eligible to enter into this Agreement. 
Subscribers without a yellow, purple or green Brunei Darussalam identification 
card shall provide a three (3) months valid identification card or a valid passport 
with an employment pass. The Subscriber shall provide documents in relation to 
proof of identity, residential address, ability to pay and any other information 
deemed necessary by Progresif prior to purchase. The Subscriber shall also: –
1. Pay all charges and fees for the Service provided by PROGRESIF, 
regardless of whether such charges were authorised by the Subscriber, or 
the Subscriber failing to receive such notification, or the Subscriber’s 
neglect to enquire as to the nature of the Service subscribed or the 
outstanding fees of such subscribed Service;
2. Continue to be liable for any applicable charges and fees during the 
period of interruption, suspension or loss of Service that may occur from 
time to time;
3. Be solely and fully responsible for any information received, stored, 
transmitted or broadcasted over the Service;
4. Comply with all notices, directions or instructions provided by 
PROGRESIF or the relevant authority in relation to the use of the Service;
5. Use or view the Service as offered by PROGRESIF permitted by the terms 
of this Agreement and only for the Subscriber’s lawful communications 
and private usage. The Subscriber shall not exploit the Service 
commercially by reselling the Service or charge others to use or view the 
Service;
6. Not use the Service to harass, inflict embarrassment, cause distress, 
irritate, annoy or create nuisance to any person or organization;
7. Provide true, accurate, updated and complete information to PROGRESIF 
and inform PROGRESIF immediately of any changes in any particulars or 
information given to PROGRESIF in the application form for the services 
including, but not limited to, any changes in address and/or contact 
particulars;
8. Report immediately to PROGRESIF upon the discovery of any fraud, theft, 
loss, unauthorised usage or any unlawful activities with regards to the use 
of the Service. Until PROGRESIF has been informed about any loss or 
theft, the Subscriber will continue to be responsible for the charges 
incurred whether or not it is to their knowledge or consent;
9. Cease to use and view the Service as requested by PROGRESIF or as 
directed by the relevant authorities;
10. Warrants to PROGRESIF that the Subscriber is not in default of any 
obligations under any laws and is not the subject of any existing or 
pending bankruptcy or insolvency proceedings under the laws of Brunei 
Darussalam;
11. The Subscriber must meet and continue to meet all other eligibility 
requirements as may be determined by PROGRESIF from time to time.
2. The Subscriber, as contrary to the intended use, shall NOT;
1. Use the service/ promotion with a device that re-routes or switches calls 
to or from the network to another carrier’s network;
2. Use the service/promotion in connection with any device that switches or 
reroutes calls which could keep a line open for hours, or wholesaling the 
service;
3. Use the service/promotion for the purpose of transiting, refilling or 
aggregating domestic or international traffic (or to wholesale supply of 
any service in any manner) on the network;
4. Use the service/promotion for broadcasting to any party;
5. Use the service/promotion to make international calls without paying long 
distance charges by dialing certain access numbers, or using the service 
for the purposes of arbitrage;
6. Use the service/promotion with a device that automatically dials numbers 
that are either generated randomly or from a list;
7. Use the service/promotion to receive or make calls on the network for the 
purpose of resale, resupply or commercial exploitation;
8. Use the service/promotion for telemarketing.
3. The Subscriber shall abide by and be subject to any laws and regulations which 
may apply to the Subscriber from time to time. The Subscriber shall also be 
subject to industry rules, processes, guidelines, practices and procedures 
implemented from time to time by the telecommunication industry and has been 
approved by the Authority for Info-communications Technology Industry of 
Brunei (AITI) in relation to or may affect the implementation and operations of 
the Services.
4. Ownership of Equipment
Any and all equipment shall remain under the ownership of Unified National Networks 
Sdn Bhd (UNN). If the Service is terminated, all equipment shall be returned to UNN via 
PROGRESIF upon the dismantling of such equipment.
5. Installation
1. Following application for the Service, PROGRESIF will determine the availability 
of the Service to the Subscriber. If available, the Subscriber will be contacted by 
PROGRESIF for the arrangement of installation of the equipment by UNN at the 
Premises.
2. If the Subscriber’s premises is unable to meet the minimum requirements for the 
installation of the Service, such that in order to obtain the Broadband Service, 
non-standard installation (including but not limited to internal wiring and cabling 
works) is required to be made, the Subscriber acknowledges and agrees that any 
additional cost of equipment and required accessories for the provisioning and 
installation of the Service is chargeable to the Subscriber at prevailing rates as 
determined by PROGRESIF.
6. Migration of Broadband Plan
1. In the event that the Subscriber changes their fixed broadband plan, the 
Subscriber shall not carry over any remaining data onto their new fixed 
broadband plan.
2. If the Subscriber wishes to upgrade their fixed broadband plan, any processing 
fees will be waived. The contract shall revert as the first month of an 18-month 
contract. Additionally, customer will need to pay any outstanding bills.
7. Relocation
For an application for the relocation of the Services, the Subscriber acknowledges that 
any relocation is subject to: –
1. Availability of such Service at the Subscriber’s new premises; and
2. Payment by the Subscriber of a relocation fee (at prevailing rates) and any 
applicable fees and charges in relation to the relocation of Services is 
chargeable to the Subscriber at prevailing rates as determined by 
PROGRESIF;
3. PROGRESIF will not be liable for any direct or indirect losses or damages 
arising from service disruption during the relocation process;
4. PROGRESIF may at its sole discretion cancel an application for relocation 
if it determines that it is unable to provide the Service at the Subscriber’s 
new premises due to reasons beyond the control of either party. In the 
event of cancellation of application by PROGRESIF, the relevant fees will 
be refunded. In the event of cancellation of application by the Subscriber, 
the relevant fees will not be refunded.
8. Fees and Charges, Deposit, Payment Terms
1. The Subscriber can sign-up to a maximum of five (5) fixed broadband services 
under one account. Such broadband services can be either on contract, noncontract or both.
2. The Subscriber shall pay registration fees, other applicable fees and charges and 
stamp duties on the terms as may be determined by PROGRESIF, which may be 
varied or revised from time to time.
3. The Subscriber, upon registration, may be required to pay a deposit which will be 
held by PROGRESIF prior to entering into the Agreement. PROGRESIF may, in its 
discretion, determine and vary the sum of the deposit and reserves the right to 
utilise or deduct the sum of the deposit for any outstanding amount due from the 
Subscriber to PROGRESIF.
4. The Subscriber shall pay monthly the outstanding fees and charges on the 
official bill statement, within the credit term of forty-five (45) and seventy-five 
(75) days (“Credit Term”) for corporate entities from the receipt of the official bill 
statement.
5. PROGRESIF shall reserve the right to vary the Credit Term from time to time 
beyond the prescribed number of days.
6. In the event of late payment beyond the Credit Term, the Subscriber shall be 
charged a penalty of 1.5% of the outstanding fees and charges on the official bill 
statement per calendar month.
7. The late payment fee shall be added to the Subscriber’s official bill statement in 
the following month.
8. The Subscriber shall forward all disputes relating to the fees and charges 
reflected in the official bill statement in writing within fourteen (14) days from the 
date of the said bill. The Subscriber shall otherwise be deemed to construe the 
fees and charges in the official bill statement as correct and final and shall agree 
to promptly settle all such fees and such other charges as reflected therein. No 
further enquiry will be entertained.
9. The Subscriber, or where relevant the guarantor or company, shall bear all legal 
costs and expenses incurred by PROGRESIF for any legal action or proceedings 
for any breach or recovery of monies, fees, charges, costs and expenses due by 
the Subscriber to PROGRESIF. The Subscriber also agrees to indemnify 
PROGRESIF against all costs and expenses, charges or legal fees incurred and 
sustained by PROGRESIF in enforcing this Agreement (including other/any legal 
costs on a full indemnity basis).
9. Billing
1. PROGRESIF shall make reasonable efforts to ensure that billing of Subscribers is 
timely, accurate and that all charges are made in the correct billing cycle.
2. PROGRESIF shall only issue online/electronic billing in relation to the Service 
provided. No paper copies of bills will be provided.
3. PROGRESIF will notify the Subscriber via the e-mail address provided by the 
Subscriber to PROGRESIF at the time of registration and applying for the Services 
that bills are available to view online/electronically. The Subscriber agrees to 
continually maintain the e-mail address as this will be the only means by which 
PROGRESIF will inform the Subscriber that a bill is available to view.
4. Despite reasonable efforts that PROGRESIF may make in ensuring accuracy of 
bills, some charges may from time to time be missed and not billed during the 
appropriate billing cycle due to errors, oversight, systems fault or malfunction, or 
as a consequence of delays in receiving charges from third party providers. 
PROGRESIF may then back bill the Subscriber for charges for periods prior to the 
current billing cycle.
10.Suspension and Termination
1. Subscriber may at any time suspend or terminate this Agreement by filling in any 
necessary form and documentations required by PROGRESIF. Otherwise, 
Subscriber shall be deemed to terminate this Agreement upon expiry.
2. Accounts may only be temporarily suspended for a maximum period of twelve 
(12) months provided that subscribers must settle any outstanding bills prior to 
the suspension and subject to the temporary suspension fees stated in Clause 
10.4.3. Each broadband line may only be temporarily suspended maximum twice a year. 
The Subscriber may temporarily suspend a maximum of two (2) broadband lines 
in their account during the year.
4. For each suspended line, the Subscriber will be charged the following fees for 
each suspended line:
Period of Temporary Suspension Fees
1-3 months $50.00 in total
For every month after 3 months $5.00 per month
5. Where subscribers’ broadband plan is tied to a handset or device contract plan, 
subscribers must pay off any outstanding balance of their monthly bill and 
existing handset/device instalment plan before they are allowed to temporarily 
suspend services.
6. PROGRESIF shall have the right, in its sole discretion and without liability to the 
Subscriber, at any time and without compensation, to suspend or terminate the 
Service and this Agreement under the following conditions:
1. If any technical failure occurs in the Service;
2. While the Service is being upgraded, modified or maintained;
3. If the Subscriber breaches any clause in these T&Cs;
4. If the Subscriber fails to make payment of billed charges within the 
stipulated credit terms.
5. If Subscriber does anything which may, in the opinion of PROGRESIF, lead 
to the damage or losses to the Service; or
6. If it is in PROGRESIF’s opinion that the Service is or may be used 
fraudulently or for unlawful purpose. Fraudulent use includes but not 
limited to resupplying the service or giving access without PROGRESIF’s 
consent to a third party.
7. In the event of termination relating to clause 10.6.3, 10.6.4, 10.6.5 and 10.6.6, 
the Subscriber shall pay for:
1. any outstanding amount of the Fixed Broadband plan chosen; and
2. any other accrued and outstanding charges and fees remaining unpaid up 
until the date of termination
8. In the event of suspension, the Subscriber shall continue to be liable for the 
accrued and outstanding charges and fees. PROGRESIF in its sole discretion 
may re-connect the Service which had been previously suspended. Such 
reconnection may be subject to payment of other charges.
9. PROGRESIF has the right to engage in and forward any unsettled bills or charges 
to its appointed debt collecting agent and/or external legal firms who will then be 
authorised to collect payment or engage legal proceedings against the 
Subscriber on PROGRESIF’s behalf. Any legal or agency costs incurred as a result 
will be borne solely by the Subscriber.
11.Reservations of Rights by PROGRESIF
1. PROGRESIF is entitled to amend, revise, discontinue, alter the Service, the terms 
and conditions of this Agreement or any payment terms, and may suspend, 
terminate, discontinue or substitute the Service, at any time in its sole 
discretion. For the avoidance of doubt, the latest terms and conditions of this 
Agreement shall be posted on PROGRESIF’s website and shall supersede any 
previous terms and conditions of this Agreement.
2. PROGRESIF reserves the right, at any time and without notice to the Subscriber 
to:
1. add, delete or make changes to the Service;
2. add or substitute alternative service;
3. terminate or discontinue any services provided. Continued usage of the 
Service pursuant to any of the above-mentioned revisions and alterations 
shall be deemed to be acceptance by the Subscriber.
3. PROGRESIF reserves the right, at any time and with appropriate notice to the 
Subscriber, to amend and vary the prescribed rates, fees, charges as approved 
by the Authority for Info-communications Technology Industry of Brunei (AITI). 
Such amendments and variations may be informed to the Subscriber by way of 
advertisement or publication in local newspapers, leaflets, website or other form 
of communication for which the Subscriber shall then be responsible for 
payment on any such amendments and variations.
4. PROGRESIF reserves the right to impose and implement a fair usage policy on its 
data services as communicated via its website or leaflets.
5. PROGRESIF shall be under no liability whatsoever to the Subscriber in the event 
any of the rights reserved herein are exercised by PROGRESIF. PROGRESIF shall 
also reserve the right to amend the terms and conditions of this Agreement with 
or without prior notice to the Subscriber.
12.Subscribers Obligation in relation to Content
The Subscriber shall not use any content received as part of the Services and is 
provided for the Subscriber’s own personal use for the purpose of copying, reproducing, 
distributing or creating derivative works without prior written authorisation from the 
relevant copyright owners. Any use of contents shall be subject to the respective 
copyright owners’ own terms of use and policies.
13.Subscriber’s Representations and Warranties
1. The Subscriber represents and warrants to PROGRESIF that the information 
provided by the Subscriber in the registration form is true and accurate. The 
Subscriber shall immediately notify PROGRESIF of any changes in the 
information as required in this Agreement.
2. By signing on the registration form, the Subscriber expressly consents to the use 
and disclosure of any information belonging to the Subscriber to whom such 
disclosure is deemed necessary for the facilitation of the Service, business, 
financial, marketing or legal operations and activities of PROGRESIF, or in 
compliance with any statutory or legal obligations imposed upon PROGRESIF by 
any relevant agency or authorities.
3. The Subscriber acknowledges and agrees that the provision of services and/or 
the use of PROGRESIF services are subject to inherent risks and uncertainties. 
PROGRESIF makes no representations or warranties that the Service shall be 
free of errors, service interruption, and interception, free from malfunction, 
unauthorized intrusions e.g spamming or access by any known or unknown third 
parties.
14.Disclaimer
1. PROGRESIF shall provide the Service on an “As Is” and “As Available” basis. 
PROGRESIF and/or its shareholders, directors, officers and permitted assignees 
shall not be held liable or responsible for any unavailability, inaccessibility and 
interrupted use of the Service and security of the data or information transmitted 
to and from the Subscriber via the Service. PROGRESIF shall not be held 
responsible or liable for interruptions to the Service including but not limited to: 
failure or downtime in: power, base stations, satellite or satellite transmissions, 
service equipment, signal processing, uplink equipment and such other 
interruptions of a technical nature.
2. PROGRESIF makes no representation or warranties, express or implied with 
respect to the use/access, inability to use/access any of the services provided.
15. Limitation of Liability
1. PROGRESIF shall not be made liable for any loss or damage in contract or in tort 
(whether direct, indirect, incidental or consequential) suffered by the Subscriber, 
or for loss of business, revenue, or profits of the Subscriber, or any damages, 
death or injuries sustained by the Subscriber or damage to the Subscriber’s 
property resulting from the use or inability to use the Service, any malfunctioning 
of the Service or any act, omission, error or default by PROGRESIF in respect of 
the Service.
2. PROGRESIF shall not be liable to the Subscriber for any claims or for any 
additional costs incurred by the Subscriber in obtaining substitute services, nor 
shall PROGRESIF be held liable for any legal claims for libel, slander, 
infringement of any intellectual property rights as a result of the Subscriber’s use 
of the Service.
3. Without prejudice to the foregoing, the liability of PROGRESIF to the Subscriber 
in contract and in tort shall not exceed the sum of $300.00 at any given time.
4. Without prejudice to the above, PROGRESIF shall not be held liable for any 
recharging or top-up error caused by the Subscriber or any third party.
16. Force Majeure
PROGRESIF shall not be liable for any interruption or discontinuation of service due to 
acts of God, emergencies, military operations, civil disorder, industrial disputes of any 
kind, fire, flood, lightning, rain, weather, outages, explosion, acts or regulation by the 
governmental agencies (including the withdrawal of consents, permits or licenses) or 
omission, failure, termination or cessation by third parties and relevant authorities 
beyond the control of PROGRESIF.
17.Assignment
PROGRESIF shall be permitted to transfer any of its rights, ownerships or obligations 
under this Agreement. Subscriber shall not be entitled to assign any of its rights or 
obligations under this Agreement.
18.Notices
All correspondences, requests and notices by PROGRESIF to the Subscriber shall be 
sent via post or other means communicated at that relevant time to the last known 
address provided by Subscriber to PROGRESIF and shall be deemed to be duly served at the time of delivery. PROGRESIF in its discretion may also put up notices via any other form of communication channels such as email, SMS, newspapers, social media 
pages, websites etc.
19.Promotional Package
Any offers and service plans are accurate at the time of printing and may be subject to 
changes without prior notice. Hardware offers may come with or without its separate 
terms and conditions. Payment is non-refundable in the event of cancellation.
20.Waiver
Failure to enforce any powers, rights or remedies under this Agreement by PROGRESIF 
shall not operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.
21.Prevailing Language
This Agreement may be executed in multiple counterparts in the English Language, 
each of which shall be deemed an original but which, taken together, shall constitute 
one and the same instrument. Should any conflict arise between the English language 
version of this Agreement and any translation thereof, the English version shall in all 
events prevail and be paramount in the event of any differences, questions or disputes 
concerning the meaning, form, validity, or interpretation of this Agreement.
22.Governing Law
This Agreement is governed by and construed in accordance with the laws of Brunei 
Darussalam